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Outcomes, Value and Impact: Metrics for Library Success | October 2015

All libraries are challenged to communicate their value in uncertain fiscal and changing environments. Our communities, boards, management and institutions are asking for stronger and better measurements of our impact and value to help them with decision-making and prioritization.   

  • Are your measurement strategies up-to-date?
  • Are you familiar with the latest in statistical profiles of libraries across the country?
  • Are we measuring the community engagement and learning or just counting transactions?
  • What do we know about peer analyses now?
  • What’s the next step in measurement?

Thursday October 1, 2015

8:30 Registration
9:00 Welcome from Our SponsorPresentation Materials

Catherine Quinlan, Dean, USC Libraries

9:10 Welcome from the Co-Chairs Ken Haycock, Research Professor of Management and Organization, Marshall School of Business, University of Southern California.
Jane Dysart, Senior Partner, Dysart & Jones
9:15 Framing and Defining Metrics for LibrariesPresentation Materials Ken Haycock, Research Professor of Management and Organization, Marshall School of Business, University of Southern California
9:45 ROI and New Qualitative Measures of Library Success Jim Neal, University Librarian Emeritus, Columbia University (via Skype)
10:15 Break
10:30 Determining and Demonstrating Value with the Logic ModelPresentation Materials 1Presentation Materials 2 Mohamed Hosseini-Ara, Director, Culture, City of Markham
Rebecca Jones, Managing Partner, Dysart & Jones. Performance measures are as much about operational effectiveness within the library as they are about demonstrating value to external shareholders.  Learn how to apply the logic model to review and improve services, and to look at how the services are developed, delivered and managed.  Includes real world examples and roadmaps.
12:30 Lunch (provided)
1:30 Public Library OutcomesPresentation Materials Denise Davis, Deputy Library Director, Sacramento Public Library. Hear how the Public Library Association Performance Measures Task Force is doing in establishing standardized measures of effectiveness for library programs and how you can use their results.
2:00 Management Frameworks Provide A Foundation for MetricsPresentation Materials Joe Matthews, Library Consultant and Author, Measuring for Results, Library Assessment for Higher Education, The Bottom Line and Adding Value to Libraries, Archives, and Museums. All libraries – public, academic, government and corporate – must recognize the importance of measuring what matters (measuring what is easy).  One useful tool is to embrace a management framework to collect and report measures that matter.  An overview of management frameworks is presented and several frameworks are used to show how different frameworks emphasize different strategic initiatives.
2:30 Break
3:00 InfoBlitzPresentation Materials Library Metrics for Learning and Impact
Anne Marie Gold
, Library Consulting
Hear about what’s going on statewide, nationally and internationally in creating better, more accessible library metrics. What are we missing. What do libraries need to learn about blending library metrics with other data sets?Altmetrics
Richard Hulser, Chief Librarian, Natural History Museum of LA. Tips for finding meaningful patterns across a variety of data.

Metrics Stories and Tips

John Szabo, City Librarian, Los Angeles Public Library

Hear how the LAPL sees data and its analysis supporting their work, learn about the creation of an office that will look at data, analysis and better utilize their tools (Counting Opinions, Analytics on Demand) and continue implementing a Compstat process, and more!

5:00 End of day Continue the conversation at a reception in Room DML233

Friday, October 2, 2015

9:00 Visualization: Making an Impact with Your DataPresentation Materials Greg Notess, Faculty and Graduate Service Librarian, Montana State University and Publisher, Search Engine Showdown.  (Skype) Tactics, tools and techniques for adding meaning to data by visualizing through infographics, word clouds, pie charts, maps, and more.
9:45 Dashboards, Charts and InfographicsPresentation Materials Susan [Gardner] Archambault, Head, Reference and Instruction, Loyola Marymount University
See what this organization is doing with their data and how they are visualizing it for efficiency and impact!
10:30 Networking Break
10:45 Practitioner’s PanelPresentation Materials Lisa Lamont, San Diego State University. Shares results from two surveys and a short interview, gathering both quantitative and qualitative data about perceptions of their database including the classic contingent valuation questions, cost to replace and willingness to pay. Also discusses return on investment analysis and gathering additional data in order to compare the cost to additional returns. The cost per item and cost per search are very favorable.Approach to Metrics
Misty Jones, Director, San Diego Public Library
Hear about the approach that the SDPL takes to data, analysis and metrics.
12:00 Endnote: Influencing and Storytelling: Tools for Metrics and Proving ROIPresentation Materials Ken Haycock, Research Professor of Management and Organization, Marshall School of Business, University of Southern California
1:00 End
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